Return & Exchange
RETURN / EXCHANGE
At Windsor Propeller we value very much our customers. If you are not fully satisfied with your purchase, please contact us over e-mail, phone or via our website contact form to arrange a return or exchange of your purchase. You can return any product within 30 days from purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, please contact us to receive a Return Authorization Number. Always attach the RA number to the package returned. Once your return is received and inspected, we will notify you over e-mail. If the refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please allow up to 21 days for the amount to be processed.
Shipping costs are non-refundable. If you receive a refund, the cost of the shipping will be deducted from your refund. Windsor Propeller is not responsible for the cost of return shipping. Customers are urged to hold proof of postage as we are not responsible for returns lost by courier or post office.
We only replace items if they are defective or damaged. If you need to exchange product for the same item, please contact us.